Shipping policy
Skinnica Shipping Policy
Processing
All orders are processed within 2 business days of placement. During our launch reservation period, all orders placed before March 15 2026 will be dispatched on March 15 2026. regardless of shipping method selected. Tracking information will be sent to your email once your order has been dispatched.
Orders are not processed or dispatched on weekends or public holidays.
Australian Shipping
All Australian orders are shipped via Australia Post.
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | Free on orders over $100 | 1–5 business days |
| Standard Shipping | $10 AUD on orders under $100 | 1–5 business days |
| Express Shipping | $15 AUD | 1–3 business days |
Delivery timeframes are estimates provided by Australia Post and are not guaranteed. Delivery times may vary depending on your location, particularly for regional and remote addresses.
International Shipping
Skinnica ships to the following countries:
- Japan
- Singapore
- United States
- United Kingdom
- Canada
International shipping costs are calculated at checkout based on your delivery address and the weight of your order.
Estimated delivery timeframes vary by destination. Once your order has been dispatched you will receive tracking information via email.
Please note: Duties, taxes, and import fees applicable in your country are not included in your order total and are the responsibility of the customer. Skinnica has no visibility over customs processing times, which may affect delivery estimates.
Tracking
All orders are dispatched with tracking. Your tracking number will be sent to your email address once your order leaves our hands. If you have not received tracking information within 2 business days of your expected dispatch date, contact us at hello@skinnica.com.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of customs, we will contact you to arrange redelivery. Redelivery shipping costs are at the customer's expense. Skinnica is not responsible for delays or failed deliveries resulting from incorrect address information provided at checkout.
Contact
For all shipping enquiries: hello@skinnica.com
We aim to respond within 5 to 7 business days.