Shipping Policy
Processing
Orders placed before 12pm AEST on a business day are dispatched the same day. Orders placed after 12pm AEST, or on weekends and public holidays, are dispatched the following business day.
Tracking information will be sent to your email once your order has been dispatched.
Australian Shipping
Australian orders are shipped via Australia Post. Additional carriers may be used where they provide a better service outcome for your delivery location.
| Service | Cost | Estimated Delivery — Metro | Estimated Delivery — Regional |
|---|---|---|---|
| Standard Shipping | Free on orders over $100 | 1–3 business days | 3–7 business days |
| Standard Shipping | $10 AUD on orders under $100 | 1–3 business days | 3–7 business days |
| Express Shipping | $15 AUD | 1–2 business days | 2–4 business days |
Delivery timeframes are estimates and are not guaranteed. Times shown are based on metropolitan areas within each state. Deliveries to regional, rural, and remote addresses may take longer. SKINNICA is not responsible for carrier delays once an order has been dispatched.
Please note: We are unable to deliver to PO Boxes. Please provide a residential or business street address at checkout.
International Shipping
SKINNICA ships to the following countries:
- New Zealand
- Japan
- Singapore
- United States
- United Kingdom
- Canada
International shipping costs are calculated at checkout based on your delivery address and the weight of your order.
Estimated delivery timeframes vary by destination. Once your order has been dispatched you will receive tracking information via email.
Please note: Duties, taxes, and import fees applicable in your country are not included in your order total and are the responsibility of the customer. SKINNICA has no visibility over customs processing times, which may affect delivery estimates.
Tracking
All orders are dispatched with tracking. Your tracking number will be sent to your email address once your order leaves our hands. If you have not received tracking information within 2 business days of your expected dispatch date, please contact us.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of customs, we will contact you to arrange redelivery. Redelivery shipping costs are at the customer's expense. SKINNICA is not responsible for delays or failed deliveries resulting from incorrect address information provided at checkout.
Contact
For all shipping enquiries, please visit our contact page. We aim to respond within 1–3 business days.