Returns & Warranty

We want you to feel confident in every purchase. This policy is designed to be straightforward — covering what happens if something isn't right, and what you are entitled to.

Change of Mind Returns

We accept change of mind returns within 30 days of the date of delivery, subject to the following conditions.

To be eligible:

  • The product must be returned in its original packaging, accompanied by all accessories and documentation included with your order
  • The product must be unused, unsealed, and in the same condition as received
  • The return must be initiated within 30 days of delivery
  • Proof of purchase is required

Please note: Any product that is returned damaged, used, incomplete, or soiled cannot be accepted for return or exchange.

Shipping: Return shipping is at the customer's expense. We recommend using a tracked service as SKINNICA cannot accept responsibility for items lost or damaged in transit.

Refund: Once we receive and inspect the returned item, it will be assessed by our team. If the product meets our return conditions, a refund will be issued to your original payment method within 5 business days. Please allow up to 14 business days for returns and exchanges to be processed. Any item that is returned damaged, used, incomplete, or soiled will not be refunded and will be sent back to you.

Opened devices: If a device has been opened, a restocking and assessment fee applies. This fee reflects the cost of inspection, depreciation, and repackaging, and will be communicated to you before any return is processed. The maximum fee applicable is 50% of the original purchase price. Returns of opened products remain at our discretion.

Skincare and topical products: Opened skincare and topical products cannot be returned for health and hygiene reasons. Unopened and sealed skincare products may be returned within 30 days in accordance with the conditions above.

Faulty or Defective Products

If your product arrives damaged, faulty, or develops a defect, please contact us within a reasonable time of discovery. Include your order confirmation and a description of the issue.

We will respond within 1–3 business days with next steps. Depending on the nature of the fault, we will offer a repair, replacement, or refund in accordance with this policy and applicable consumer protection laws in your region.

Device Warranty

SKINNICA devices and their included accessories are warranted against defects in materials and workmanship for one year from the date of purchase.

This warranty does not cover:

  • Normal wear and tear
  • Accidental damage including drops and impact
  • Immersion in water or liquid damage
  • Misuse, abuse, or improper maintenance
  • Unauthorised modification or repair
  • Use not described in the product manual

To make a warranty claim: Visit our contact page with your proof of purchase and a description of the issue. We will assess your claim and respond within 1–3 business days. Return shipping for warranty claims is at the customer's expense.

If your claim is approved, we will repair or replace the product at our discretion.

Australian Customers

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This policy is provided in addition to, and does not limit or replace, your rights under the Australian Consumer Law or any other applicable legislation.

International Customers

This policy applies to all SKINNICA purchases regardless of shipping destination. We ship internationally and honour our warranty and returns commitments to all customers on the same terms.

Please note that our warranty and returns framework is designed around Australian consumer standards. Customers in other regions may have additional rights under their local consumer protection laws. Where local law provides greater entitlements than those described in this policy, those entitlements are not affected.

Duties, taxes, and import fees applicable in your country are not covered by SKINNICA and are the responsibility of the customer. Return shipping costs from international addresses are at the customer's expense.

For questions about international orders, please visit our contact page.

Contact

For all returns, warranty, and product enquiries, please visit our contact page. We aim to respond within 1–3 business days.