Refund policy
Returns, Warranty & Your Rights
At Skinnica, we want you to feel confident in every purchase. This policy is designed to be straightforward — covering what happens if something isn't right, and what you are entitled to.
Change of Mind Returns
We accept change of mind returns within 30 days of the date of delivery, subject to the following conditions.
To be eligible:
- The product must be in its original, sealed, and unopened packaging
- The return must be initiated within 30 days of delivery
- Proof of purchase is required
Shipping: Return shipping is at the customer's expense. We recommend using a tracked service as Skinnica cannot accept responsibility for items lost or damaged in transit.
Refund: Once we receive and inspect the returned item, a refund will be issued to your original payment method within 5 business days.
Opened products: If a product has been opened, a restocking and assessment fee applies. This fee reflects the cost of inspection, depreciation, and repackaging, and will be communicated to you before any return is processed. The maximum fee applicable is 50% of the original purchase price. Returns of opened products remain at our discretion.
Skincare and topical products: Opened skincare products cannot be returned for health and hygiene reasons. Unopened and sealed skincare products may be returned within 30 days in accordance with the conditions above.
Faulty or Defective Products
If your product arrives damaged, faulty, or develops a defect, contact us at hello@skinnica.com within a reasonable time of discovery. Please include your order confirmation and a description of the issue.
We will respond within 5 to 7 business days with next steps. Depending on the nature of the fault, we will offer a repair, replacement, or refund in accordance with this policy and applicable consumer protection laws in your region.
Device Warranty
Skinnica devices and their included accessories are warranted against defects in materials and workmanship for one year from the date of purchase.
This warranty does not cover:
- Normal wear and tear
- Accidental damage including drops and impact
- Immersion in water or liquid damage
- Misuse, abuse, or improper maintenance
- Unauthorised modification or repair
- Use not described in the product manual
To make a warranty claim: Contact hello@skinnica.com with your proof of purchase and a description of the issue. We will assess your claim and respond within 5 to 7 business days. Return shipping for warranty claims is at the customer's expense.
If your claim is approved, we will repair or replace the product at our discretion.
Australian Customers
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This policy is provided in addition to, and does not limit or replace, your rights under the Australian Consumer Law or any other applicable legislation.
International Customers
This policy applies to all Skinnica purchases regardless of shipping destination. We ship internationally and honour our warranty and returns commitments to all customers on the same terms.
Please note that our warranty and returns framework is designed around Australian consumer standards. Customers in other regions may have additional rights under their local consumer protection laws. Where local law provides greater entitlements than those described in this policy, those entitlements are not affected.
Duties, taxes, and import fees applicable in your country are not covered by Skinnica and are the responsibility of the customer. Return shipping costs from international addresses are at the customer's expense.
For any questions about international orders, contact hello@skinnica.com.
Contact
For all returns, warranty, and product enquiries: hello@skinnica.com
We aim to respond to all enquiries within 5 to 7 business days.